العنوان الكبير
Green PharmaciesSharm El Sheikh

Privacy policy

Last updated: 30 October 2026

This policy explains what personal data we collect when you use greenpharmacies-sharm.com, why we need it, who we share it with and what your rights are. We collect only what we need to get your order to you safely.

1. Who is responsible

Green Pharmacies, Sharm El Sheikh, South Sinai, Egypt runs the Platform and is responsible for your personal data. For any question about your data, write to privacy@greenpharmacies-sharm.com or use the chat on the Platform.

2. What we collect

  • Contact and sign-in: your phone number (used on WhatsApp or Telegram), your name, and your email address if you give it.
  • Orders: the products and quantities, prices, delivery place (hotel, room or address, and the map location you choose), your notes, the payment method and status, and your order history. What you order can reveal information about your health.
  • Payments: online payments are handled by our licensed payment provider. We receive only the result and a reference, never your full card number.
  • Messages: chats with our team or with the automatic assistant, complaints and their photos, reviews and their photos.
  • Settings on your device: language, currency, cart, saved hotel, favourites, and whether you answered the notifications question (see section 8).
  • Technical data: IP address, browser and device type, and security logs kept by our hosting provider; the notification address of your browser if you allow notifications.
  • Offers: your email or WhatsApp number if you sign up to receive offers.

We do not ask for your passport or ID number.

3. Why we use it

  • To take your order, send it to a Pharmacy, prepare it, deliver it and help you with it. This is needed to carry out our contract with you. Order details that relate to your health are used only for this purpose, with the explicit consent you give when you place the order.
  • To confirm cash orders, sign you in and protect you and us against fraud and misuse.
  • To send you order updates by WhatsApp, Telegram, email and browser notifications.
  • To remind you once or twice about a cart you left, and to send you offers and news, but only if you agreed. You can withdraw your consent at any time with the link in each message or by telling us.
  • To translate your messages and reviews and to let the automatic assistant answer your questions about products and your order.
  • To keep the records that Egyptian law requires.
  • To improve the Platform using overall statistics.

We do not sell your personal data. We do not take decisions about you that have legal or similarly significant effects based only on automated processing.

4. Who can see your data

  • The Pharmacy that accepts your order, and its courier, see only what they need: the products, your name and the delivery place. They do not see your phone number; contact goes through the Platform.
  • Our support team and administrators, who are bound by confidentiality.
  • Service providers who work for us under contract: database hosting (Supabase, servers in Frankfurt, Germany); website hosting and file storage (Cloudflare); WhatsApp messages (Meta); Telegram messages (Telegram); order emails (Zoho ZeptoMail); offer emails (Zoho Campaigns); online payments (Paymob, Egypt); and an artificial intelligence service provider for automatic translation and the chat assistant. Maps are shown with OpenStreetMap.
  • Public authorities, when Egyptian law requires it or when needed to protect someone's life or health.

5. Data outside Egypt

Some of the providers above store or process data outside Egypt, for example in the European Union and the United States. We choose providers that protect data with contracts and security measures, and we transfer data abroad in line with Egypt's Personal Data Protection Law No. 151 of 2020 and its executive regulations.

6. How long we keep it

  • Orders and invoices: for as long as Egyptian commercial and tax rules require.
  • Chats, complaints and their photos: for as long as needed to deal with them and any follow-up, then deleted or made anonymous.
  • Offer subscriptions: until you unsubscribe.
  • Backups: replaced automatically within 30 days.

7. Your rights

You can ask us to tell you what data we hold about you and give you a copy, to correct it, to delete it, to limit or stop its use, and to withdraw any consent you gave. You will be told if a data breach affects you. Write to privacy@greenpharmacies-sharm.com or use the chat; we answer within the time set by law. We may need to keep some data when the law requires it.

You can complain to Egypt's Personal Data Protection Center. If you are in the European Union or the United Kingdom while you use the Platform, you also have the rights given by the GDPR or the UK GDPR, and you can complain to your local data protection authority.

8. Cookies and storage on your device

We store only what the Platform needs to work: your sign-in, language, currency, cart and discount code, saved hotel, favourites, and whether you have already seen a notice or answered the notifications question. We do not use advertising cookies or third-party tracking. You can delete them in your browser settings; your cart and settings will then be lost.

9. Children

The Platform is for adults aged 18 and over. We do not knowingly collect data from children. Medicines for a child must be ordered by an adult.

10. Security

All connections are encrypted (HTTPS). Access is limited by role, each Pharmacy sees only its own orders, and data is backed up daily. No system is completely secure, but we work to protect your data and fix problems quickly.

11. Changes

When we change this policy we publish the new version here with its date. We announce important changes on the Platform.