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Green PharmaciesSharm El Sheikh

Terms of service

Last updated: 30 October 2026

These terms explain how ordering on greenpharmacies-sharm.com works and what you and we can expect from each other. Please read them before you place an order. They sit alongside our Privacy Policy and our Returns & Refunds Policy.

1. Who we are

The website greenpharmacies-sharm.com (the "Platform") is run by Green Pharmacies, Sharm El Sheikh, South Sinai, Egypt ("we", "us"). Through the Platform you order medicines and health and beauty products from licensed pharmacies in Sharm El Sheikh: the Green Pharmacies branches and our partner pharmacies (each one a "Pharmacy").

The Pharmacy that accepts your order prepares it, dispenses it under the responsibility of its licensed pharmacist and delivers it with its own courier. We run the Platform, send your order to a suitable Pharmacy, take payment and look after you before and after delivery.

2. Accepting these terms

By placing an order you accept these terms. You must be at least 18 years old. If you order for someone else, for example a child or a travel companion, you confirm that you may do so and that you will pass on the instructions for use.

3. Medicines and prescriptions

  • Product information on the Platform is general information. It is not medical advice and does not replace a doctor or pharmacist. Always read the leaflet, and ask our pharmacist in the chat or a doctor if you are unsure, pregnant or breastfeeding, buying for a child, or taking other medicines.
  • Products marked "Prescription required" are dispensed only against a valid prescription. Show it to the pharmacist or the courier when asked.
  • The pharmacist may ask you questions, and may refuse, reduce or replace an item for safety or legal reasons. If this happens we tell you before delivery and you do not pay for anything that is not supplied.
  • Controlled medicines (narcotic, psychotropic and similar medicines) are not sold on the Platform.
  • Egyptian packs and brand names can differ from those in your country. Check the active ingredient and strength on the product page. Our team can help you find the Egyptian equivalent, but the final choice is yours or your doctor's.
  • The automatic chat assistant can make mistakes. It does not give medical advice and passes health questions to a pharmacist.

4. Orders

  • Your order is a request until a Pharmacy accepts it. We let you know when it is accepted.
  • If an item is not available at any nearby Pharmacy, we tell you and you are not charged for it. Anything already paid for that item is refunded.
  • Cash-on-delivery orders are confirmed with a one-time code sent to your WhatsApp or Telegram. An order that is not confirmed is cancelled automatically.
  • Large or unusual orders may be checked by our team first, and we may ask you to confirm them in the chat.
  • We may refuse or cancel an order if we suspect misuse or fraud, if a price was shown by mistake, or if the delivery place is outside our area. In that case you are not charged.

5. Prices and payment

  • Prices are in Egyptian pounds (EGP) and are the prices at the time you order. Prices shown in other currencies are estimates at the day's rate; you always pay in EGP.
  • You can pay cash on delivery in EGP. Where they are shown at checkout, you can also pay online by card, mobile wallet or other methods offered by our licensed payment provider. We never see or store your full card number.
  • The delivery fee, the amount for free delivery and any discount are shown in the cart before you order.
  • A discount code can be used once, on the conditions shown with it. It has no cash value.

6. Delivery

  • We deliver to hotels and homes in the Sharm El Sheikh areas listed on our Delivery page. Delivery times are estimates, not guarantees.
  • Please give the correct hotel name, room number or address and a phone number where we can reach you on WhatsApp or Telegram. The courier hands the order to you, or to your hotel reception if you ask for that. Please check your order when you receive it.
  • If we cannot reach you when the courier arrives, we try again through the Platform. If delivery is still not possible, the order may be cancelled and a cash order is not charged. If cash orders are refused again and again, we may stop offering cash payment to that phone number.
  • If an order arrives much later than the time we promised, we may offer you a discount code as an apology. This does not affect your other rights.
  • The products become your responsibility once they are handed over.

7. Cancelling an order

You can cancel free of charge until the Pharmacy starts preparing your order: write to us in the chat. After that, we can still cancel if the courier has not left. Once the order is on its way it cannot be cancelled, and our Returns & Refunds Policy applies.

8. Your account and fair use

You sign in with a one-time code sent to your phone, so keep access to your phone safe. Do not use the Platform for anything unlawful, to resell medicines, to give false information, to harass our team or the Pharmacies, or to copy our catalogue, prices or photos by automated means.

9. Reviews, photos and messages

What you write or upload must be honest and lawful and must not contain other people's personal data. We may translate it automatically, publish reviews on the Platform, and remove content that breaks these terms.

10. Our content

The Platform, its design and texts, the product photos and the Green Pharmacies name and logo belong to us or to those who licensed them to us. You may use them only to shop on the Platform. Copying, scraping or reusing them without our written permission is not allowed.

11. Responsibility

  • Nothing in these terms limits your rights under Egyptian consumer protection law, or any responsibility that the law does not allow to be limited.
  • Each Pharmacy is responsible for the products it dispenses and the advice of its pharmacists. We are responsible for running the Platform with reasonable care and skill.
  • We are not responsible for harm caused by wrong information you gave us, by using a product against its leaflet or a pharmacist's advice, or by events outside our reasonable control, such as severe weather, road closures or network failures. Otherwise, our responsibility for an order is limited to the amount you paid for it.

12. Complaints

If something goes wrong, tell us with "Report a problem" on your order page or in the chat. We answer in your language. You can also contact Egypt's Consumer Protection Agency.

13. Changes, law and language

We may update these terms. The version published when you place an order applies to that order. These terms are governed by Egyptian law and the Egyptian courts have jurisdiction, without taking away any protection you have under the mandatory law of your own country. These terms are published in Arabic, English, Russian, Italian and German; if the versions differ, the Arabic text prevails.

14. Contact

The chat on the Platform, 24 hours a day, in your language. Email: support@greenpharmacies-sharm.com.

Terms of service · Green Pharmacies